Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at themeltedmanor@gmail.com.

Pre-order Refunds

In the unlikely event that we are unable to fulfill your order due to inventory or manufacturing errors, we will contact you immediately to find a resolution. We strive for the best outcome for our customers and are happy to offer another item from our store at no extra cost, even if there is a slight price difference. Alternatively, we can offer a refund or store credit in these cases. If you need to return or exchange any preordered items after delivery, our standard return policies apply with a 7-day return period starting from the delivery date (not the order date). See Return Policy.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.